To start a return, you can contact us at email@example.com. If your return is accepted, we'll send instructions on how and where to send your package. Please note our main return address is based in Australia. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org
To be eligible for an order cancelation, you must get in contact with us no later than 24 hours after the payment has been made. After this time, the package has already been processed and dispatched. If you wish to proceed with the cancelation of your order, you will return the package unopened to our warehouse upon receiving it at the cost of the customer.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If for whatever reason you receive your package and need to make an exchange, please reach out to us at: email@example.com - we will gladly help you out. Customer satisfaction is our number one priority here at NextGenGardening.
If the package is received, there is no physical damage to the products and for other reasons you would still like a refund, the return shipping cost will be covered by the customer. If in the case, the products are received and the products are damaged in any way, we will cover the return shipping cost in full. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take 2-5 business days for your bank or credit card company to process and post the refund too.